Refund policy

These are Easysight's terms for an exchange, store credit, a replacement or your money back, online or at our outlet, Shop M1-M2, Ismail Market, Karachi. You have 14 days from delivery to exchange a frame or take store credit, and 6 months from delivery on manufacturing faults of the frame and on the lens cut. The outlet keeps the same terms as the online store. None of these terms takes away your rights under the law.

The window

14 days, counted from the day your parcel is delivered. For a purchase at the outlet, 14 days from the day of purchase.

A change of mind: an exchange or store credit

Any frame or sunglasses bought from us can be exchanged, with or without prescription lenses, Frame Only included, at full price or not.
You pick any other frame in stock, or store credit for what you paid.
It comes back as it came: not damaged, not worn beyond trying on, with its case and cloth. Send us a photo of it before it comes back.
The first exchange on an order is free: we pay the courier both ways. A further exchange on the same order is your choice, at the courier's cost both ways.
On a pair with prescription lenses the lenses are part of the pair. The first exchange can change the frame, the lenses or both, and its new lenses are free: cut to the frame, of the same kind, with the order's numbers or new ones. A different kind of lens is the difference in lens price.
For a dearer frame, you pay the difference as cash on delivery on the new parcel. For a cheaper one, the difference is kept as store credit.
Store credit is kept against your phone number, never expires, and is spent online or at the outlet. On a pair with prescription lenses it is the full amount paid.
The new frame is dispatched within one working day of the returned one reaching us and passing its check.
A frame that comes back not as it was sent (worn, damaged, parts missing, another frame) is sent back to you at our cost, with photos of what we found, and the exchange doesn't go ahead.
If the frame you want is out of stock, you take store credit or wait for it.
A gift: whoever holds the order number can exchange it, and any money due goes as store credit.
On an order with more than one item, each frame is its own case.
At the outlet, you exchange in person within the same 14 days, with no courier.
After 14 days there is no exchange for a change of mind; a fault is the warranty's.

Our fault: a replacement or your money back

This covers a parcel that arrived broken or damaged; a fault; an item that isn't what you ordered (frame, colour or kind of lens); and lenses made wrong against the prescription you gave, or against our reading of your slip.
Tell us within 14 days of delivery, with a photo. After 14 days, the warranty covers it.
You pick: a replacement or a remake, an exchange for another frame, or your money back.
It costs you nothing. We pay the courier both ways, and it doesn't use up your free exchange.
Your money back is the full amount paid, delivery included, sent back the way it was paid within 7 working days of the frame reaching us: an online payment back through the payment gateway to its card or account, cash on delivery by Raast, bank transfer or wallet.
Our decision reaches you within 2 working days of the frame reaching us, with what we found.

Lenses

Every pair is checked against its prescription before it is dispatched. The lenses are made and fitted by an outside lab; Easysight rechecks and matches each pair before dispatch.
A lens made wrong (against the prescription you gave, or against our reading of your slip) is remade free, with the courier ours, at any time within the warranty, or you take your money back as above.
If your own numbers were wrong or have changed (a new eye test, a number typed wrong): within the 14 days, the first exchange covers new lenses, as above. After that, new lenses are at the lens price, with the courier yours both ways.
Progressive lenses: if you can't get used to them within 30 days of delivery, you get a free switch to bifocal lenses, with the difference kept as store credit. There is no free remake for it.

Warranty

6 months from delivery, on manufacturing faults of the frame and on the lens cut. A fault is repaired, replaced or remade free, with the courier ours; if it can't be put right, the money comes back. It doesn't cover wear, scratches from use, accidental breaks or loss. The warranty is set out in full on our warranty page.

Changing or cancelling before dispatch

You can change or cancel an order until it is dispatched. Message us on WhatsApp at +92 313 8105669 with your order number. Money paid ahead for an order that doesn't go ahead comes back in full, the way it was paid, within 7 working days.

How to start

Send one message to our team on WhatsApp at +92 313 8105669 with your order number, or come to the outlet, and we arrange the courier. For anything about these terms, email support@easysight.pk. There is more on our returns and exchanges page, and delivery times are in our shipping policy.