A 6-month warranty on every pair
Manufacturing faults of the frame and the lens cut are covered for 6 months from delivery. A fault is repaired, replaced or remade free, with the courier ours.
What the warranty covers
Manufacturing faults of the frame, such as a hinge or weld that fails, and the lens cut, for 6 months from the day your parcel is delivered.
A lens made wrong, against the prescription you gave or against our reading of your slip, is remade free, with the courier ours, at any time within the warranty. Or you take your money back.
How to make a claim
Send us your order number and a photo of the problem on WhatsApp, use the form on the returns page, or bring it to our outlet, Shop M1-M2, Ismail Market, Karachi. We arrange the courier.
For a lens that feels wrong, we check the lenses against the numbers on your order and your slip. If a lens was made wrong, the remake is free. If your own numbers were wrong or have changed, new lenses are at the lens price, with the courier yours both ways; within 14 days of delivery your first exchange covers them. You are told which it is, with what we found.
What we do about it
A fault is repaired, replaced or remade free, with the courier ours. For a prescription pair, that includes the lenses. If it can't be put right, your money comes back.
What the warranty does not cover
Wear, scratches from use, accidental breaks and loss. A change in your prescription isn't a fault: new lenses on new numbers are at the lens price, with the courier yours both ways.
If you are not sure which side of the line your case sits on, send the photo anyway. We will tell you plainly, with the reason.
How long it takes
Our decision reaches you within 2 working days of the frame reaching us, with what we found.
Looking for returns or a refund
A change of mind, a different frame, or a fault you find within 14 days of delivery are on the returns page. Start there for those. For a fault after that, you are in the right place.
Same door as returns. Tell us what is wrong and we route it.
Warranty, questions people ask
Yes. 6 months from delivery, on manufacturing faults of the frame and on the lens cut. A fault is repaired, replaced or remade free, with the courier ours. If it can't be put right, your money comes back.
Manufacturing faults of the frame, such as a hinge or weld that fails, and the lens cut, for 6 months from delivery.
Tell us and send a photo. A lens made wrong, against the prescription you gave or against our reading of your slip, is remade free with the courier ours, or you take your money back. If your own numbers were wrong or have changed, new lenses are at the lens price, with the courier yours both ways; within 14 days of delivery your first exchange covers them.
Easysight gives one: 6 months from delivery on manufacturing faults of the frame and on the lens cut, repaired, replaced or remade free.
6 months from the day your parcel is delivered.
Yes, the lens cut. A lens made wrong is remade free, with the courier ours, at any time within the 6 months.
If a fault can't be put right, yes: your money comes back. Otherwise the fault is repaired, replaced or remade free.
Wear, scratches from use, accidental breaks and loss. A change in your prescription isn't a fault: new lenses on new numbers are at the lens price, with the courier yours both ways.
Send your order number and a photo on WhatsApp, use the form on the returns page, or come to our outlet. We arrange the courier.
Our decision reaches you within 2 working days of the frame reaching us, with what we found.